Terms & Conditions
Last Updated: 28th October 2024
Next Review: 28th October 2025
1. Introduction
1.1. Welcome to Avail Healthcare Limited t/a "Avail Pharmacy." These terms and conditions govern the use of our e-commerce services, booking services, and marketing communications provided through our online platforms accessible via the following websites: https://www.availpharmacy.co.uk (referred to collectively as the "Website").
1.2. Avail Pharmacy is committed to providing a comprehensive range of pharmaceutical products, healthcare items, and specialized services aimed at promoting health and wellness within our community. Our services include but are not limited to:
Online purchase of prescription and over-the-counter medications.
Health consultations and pharmaceutical advice.
Booking services for appointments such as vaccinations and health screenings.
Delivery services for prescriptions and healthcare products.
1.3. By accessing our Website or utilizing our services, you agree to comply with these terms and conditions. Please read them carefully before proceeding with any transactions or bookings. If you do not agree with any part of these terms, please refrain from using our services.
1.4. These terms and conditions may be supplemented by additional policies, guidelines, or terms specific to certain services, such as our Privacy Policy governing the processing of personal data, and our Returns and Refunds Policy. In the event of any conflict or inconsistency, these terms and conditions shall prevail.
1.5. Avail Pharmacy reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Website, and where significant, we may notify users via email or on the Website. It is your responsibility to review these terms periodically for updates. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.
1.6. If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: cs.team@availpharmacy.co.uk
Phone: 01926 839825
Address: Unit B, Princes Drive Industrial Estate, Kenilworth CV8 2FD
2. Online Ordering
2.1. Avail Pharmacy operates an online platform ("Website") where customers can purchase pharmaceutical products, healthcare items, and related services.
2.2. Placing Orders:
2.2.1. Customers must create an account or provide accurate personal and payment information when placing an order through our Website.
2.2.2. Orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders, including those that are inaccurately priced or contain incorrect information.
2.2.3. Once an order is placed, customers will receive an order confirmation email or SMS, acknowledging receipt of the order. This confirmation does not constitute acceptance of the order if it contains errors or if products are unavailable. Acceptance of the order occurs upon dispatch confirmation.
2.3. Product Availability:
2.3.1. We strive to maintain accurate inventory on our Website. However, availability of products may vary, and we cannot guarantee availability at all times.
2.3.2. If a product is unavailable after an order is placed, we will notify the customer and provide options such as canceling the order or waiting for restocking.
2.4. Accuracy of Information:
2.4.1. Customers are responsible for ensuring the accuracy of all information provided during the ordering process, including delivery address and contact details.
2.4.2. Avail Pharmacy shall not be liable for any consequences or losses arising from inaccurate or incomplete information provided by the customer.
2.5. Modification or Cancellation:
2.5.1. Orders cannot be modified or canceled once they have been dispatched for delivery. Customers may contact customer service for assistance regarding modifications or cancellations before dispatch.
2.6. Delivery and Shipping:
2.6.1. Delivery options, shipping costs, and estimated delivery times are provided during the checkout process.
2.6.2. We will make reasonable efforts to ensure timely delivery; however, delays may occur due to unforeseen circumstances beyond our control.
2.7. Receipt of Products:
2.7.1. Upon receipt of products, customers are advised to inspect items for any damage or defects. Any issues should be reported to customer service within 24 hours.
2.8. Compliance with Laws:
2.8.1. Customers agree to comply with all applicable laws and regulations regarding the purchase, use, and shipment of pharmaceutical products and healthcare items.
2.9. Customer Support:
2.9.1. For assistance with orders, product inquiries, or other issues related to our online services, customers can contact our customer support team at the below contact information.
3. Product Information
3.1. Product descriptions, images, and prices are provided on our website for informational purposes. We strive to ensure accuracy but do not warrant that product descriptions or other content of the website are accurate, complete, reliable, current, or error-free.
4. Booking Services
4.1. Avail Pharmacy offers booking services for health consultations, pharmaceutical services, and other appointments through our website or directly at our premises.
4.2. By booking a service, you agree to provide accurate information and adhere to the scheduled appointment time.
4.3. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. We will make reasonable efforts to notify you in advance.
5. Processing of Personal Data
5.1. By using our e-commerce platform, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.
5.2. We collect personal information such as name, address, email, and payment details to process orders, provide customer support, and improve our services.
5.3. Your personal data may be shared with third-party service providers (e.g., payment processors, shipping companies) to fulfill your orders and provide necessary services. These third parties are obligated to protect your data.
5.4. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.
5.5. You have the right to access, rectify, or delete your personal data held by us. For inquiries regarding your personal data, please contact us at the above-listed contact information.
6. Marketing Communications
6.1. By providing your contact information, including but not limited to email address and phone number, you consent to receive marketing communications from Avail Pharmacy.
6.2. Marketing communications may include promotional offers, newsletters, and updates about our products and services.
6.3. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each communication or by contacting us directly. Opting out will not impact the provision of services unrelated to marketing.
7. Payment
7.1. Payment for services booked online is processed securely through our designated payment gateway.
7.2. We accept major credit and debit cards for online transactions. Payment details are encrypted and protected during transmission.
8. Limitation of Liability
8.1. Avail Pharmacy will not be liable for any damages, losses, or liabilities arising out of or related to the use of our e-commerce platform, booking services, marketing communications, or other services provided, except where prohibited by law.
9. Amendments
9.1. We reserve the right to amend these terms and conditions for e-commerce, booking services, and marketing communications at any time. Amendments will be effective immediately upon posting on our website.
10. Contact Information
10.1. For inquiries or complaints regarding these terms and conditions or our services, please contact us at:
Email: cs.team@availpharmacy.co.uk
Phone: 01926 839825
Address: Unit B, Princes Drive Industrial Estate, Kenilworth CV8 2FD
11. Governing Law
11.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Severability
12.1. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.