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Medicine Policy & Disclaimer

Last Updated: 20th January 2025
Next Review: 20th January 2026

1. No Advice


1.1 This website provides general medical information for informational purposes only.


1.2 The medical information on this website does not constitute medical advice and should not be treated as such.


1.3 All purchases made through Avail Pharmacy are invitations to treat, not invitations to purchase.


1.4 Avail Pharmacy reserves the right to decline any purchase at the discretion of our pharmacists or healthcare professionals.


1.5 Purchasers are responsible for ensuring compliance with their local laws, customs regulations, and drug enforcement requirements when purchasing products.


1.6 Purchasers must notify their general practitioner (GP) of any medicines obtained through this website.


1.7 Purchasers are required to read the patient information leaflet provided with each medicine prior to use.


1.8 It is the purchaser's responsibility to assess the safety and security of any delivery address for receiving medications.


2. No Warranties


2.1 The medical information on this website is provided without any representations or warranties, express or implied.


2.2 Without limiting the scope of Section 2.1, Avail Pharmacy does not warrant or represent that:


- (a) the medical information on this website will always be available, or available at all; or


- (b) the medical information is accurate, complete, up-to-date, or non-misleading.


3. Medical Assistance


3.1 The information provided on this website is not a substitute for professional medical advice.


3.2 If you have specific questions about any medical matter, consult your GP or another qualified healthcare provider.


3.3 If you believe you may be experiencing a medical emergency, seek immediate medical attention.


3.4 Never delay seeking medical advice, disregard medical advice, or discontinue treatment based on information from this website.


4. Website Communications


4.1 The website may include features for communication between users and Avail Pharmacy.


4.2 Due to the limitations of these communication features, any assistance provided may be incomplete and should not be relied upon without independent confirmation.


4.3 Assistance provided via the website does not constitute specific advice.


5. Limitations of Liability


5.1 Nothing in this disclaimer will:


- (a) limit or exclude liability for death or personal injury caused by negligence;


- (b) limit or exclude liability for fraud or fraudulent misrepresentation;


- (c) limit any liabilities in a manner not permitted under applicable law; or


- (d) exclude any liabilities that cannot be excluded under applicable law.


Medicine Restrictions, Self-Care, and Signposting Policy


Avail Pharmacy is committed to ensuring patient safety, promoting responsible medicine use, and adhering to all applicable UK laws and regulations. The following policies are in place to ensure compliance and safeguard our customers.


1. Restricted Ingredients


1.1 We monitor and restrict the sale of medicines containing certain ingredients, including but not limited to:


  • Paracetamol

  • Aspirin

  • Codeine/Dihydrocodeine

  • Levonorgestrel

  • Promethazine

  • Pseudoephedrine

  • Phenylephrine

  • Ephedrine

  • Dextromethorphan

  • Loperamide

  • Diphenhydramine

  • Ulipristal Acetate


1.2 Restrictions comply with UK law, including the Medicines, Ethics, and Practice (MEP) guidelines, and aim to:


- (a) Prevent misuse and ensure best safe practices for controlled substances.


- (b) Limit the availability of medications that could cause harm if overused or combined.



2. Purchase Limitations


2.1 Medicines with similar effects cannot be purchased together, for example:


  • Two codeine-containing products.

  • Two antihistamines such as promethazine-containing products.


2.2 Restrictions may vary based on dosage, condition treated, and the potential risks associated with combining specific ingredients.


2.3 Repeat purchases of restricted medicines are flagged by our software, and further sales may require additional verification. Examples include:


  • Frequent purchases of loperamide for IBS or Crohn’s disease.

  • Recurring purchases of antihistamines or sedative medicines.


2.4 Customers flagged for repeat purchases may be asked to provide evidence of diagnosis or ongoing treatment from their GP. This ensures that treatment plans are appropriate and monitored by a healthcare professional.


3. Compliance with Regulations


3.1 We comply with all legal requirements related to the sale and supply of over-the-counter and prescription medications. This includes:


  • Ensuring customers do not exceed legal purchase limits for specific medicines.

  • Identifying potential misuse or inappropriate use of medicines.


3.2 Avail Pharmacy reserves the right to refuse sales where concerns arise regarding customer safety or non-compliance with legal requirements.


4. Signposting and Patient Education


4.1 If our healthcare professionals believe that a customer’s condition requires further investigation or alternative treatment, they will direct the customer to consult their GP or another appropriate service.


4.2 Customers are encouraged to visit the following resources for additional guidance:



5. Ongoing Monitoring and Review


5.1 Our pharmacy team conducts regular audits and reviews of our medicine restriction policies to ensure ongoing compliance with UK regulations and to address emerging risks or safety concerns.


5.2 Customers with chronic or recurring conditions are periodically reminded to consult their GP for regular check-ups and updates to their treatment plans.


6. Customer Responsibility


6.1 By purchasing from Avail Pharmacy, customers agree to:


  • Provide accurate and truthful information about their health conditions.

  • Follow all instructions provided with medicines, including reading the patient information leaflet.

  • Seek professional medical advice when uncertain about the use of any medicine.


6.2 Avail Pharmacy is not liable for adverse outcomes resulting from the misuse of medicines or failure to comply with these terms.

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