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Privacy Policy

Last Updated: 28th October 2024
Next Review: 28th October 2025

1. Introduction


1.1. Avail Healthcare Limited ("Avail Healthcare", "we", "our", or "us") operates the following website: https://www.availpharmacy.co.uk. This Privacy Policy outlines how we collect, use, disclose, and protect personal data obtained from visitors and users ("you", "your") of our website and services.


1.2. Avail Healthcare is committed to protecting your privacy and ensuring the security of your personal data. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.


2. Information We Collect


2.1. Personal Data: We collect personal data that you provide voluntarily, such as your name, address, email address, phone number, and payment details when you:

  • Create an account on our website

  • Place an order for products or services

  • Contact customer service or submit inquiries

  • Participate in surveys, promotions, or marketing communications

2.2. Non-Personal Data: We may collect non-personal data automatically when you visit our website, such as your IP address, browser type, device identifiers, and website usage data. This data is used to analyse trends, administer the site, track user movements, and gather demographic information for aggregate use.


2.3. Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance user experience, analyse trends, administer the website, track users’ movements around the website, and gather demographic information. You can control the use of cookies through your browser settings and other tools. For more information, please see our Cookie Policy.


3. Use of Data


3.1. Personal Data: We process your personal data based on the following lawful grounds:

  • Contractual necessity – to communicate with you about your account, orders, and services, and to process and fulfil your orders.

  • Consent – to send promotional offers, newsletters, and marketing communications that may be of interest to you. You may withdraw consent at any time by following the unsubscribe instructions provided in our communications.

  • Legitimate interests – to improve our products, services, and website functionality.

  • Legal obligations – to comply with applicable laws and regulations.

  • Customer support – to respond to inquiries and provide customer support.

3.2. Non-Personal Data: Non-personal data is used to analyse trends, administer the website, track user movements, and gather demographic information for aggregate use. This data helps us improve our website and services.


4. Sharing of Data


4.1. Third-Party Service Providers: We may share your personal data with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


4.2. International Transfers: If any of our third-party service providers are based outside the UK, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or adequacy decisions, are in place to protect your personal data.


4.3. Legal Compliance and Security: We may disclose your personal data as required by law, such as to comply with a subpoena, legal proceedings, or similar legal process. We may also disclose your data to protect our rights, enforce our terms and conditions, or protect the safety and security of our users or others.


5. Data Security and Retention


5.1. We implement reasonable security measures to protect the confidentiality and security of your personal data. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.


5.2. We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.


6. Your Rights


6.1. You have the following rights regarding your personal data:

  • Right to access, update, correct, or delete – You can do this by accessing your account settings or by contacting us using the contact information provided below.

  • Right to restrict processing – You may request that we restrict the processing of your data under certain circumstances.

  • Right to data portability – You can request to receive your personal data in a structured, commonly used format.

  • Right to object – You may object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.

  • Right to withdraw consent – You have the right to withdraw consent at any time, where we are relying on consent to process your data.

7. Children’s Privacy


7.1. Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under the age of 13. If we learn that we have collected personal data from a child under the age of 13, we will promptly delete that data.


8. Changes to This Privacy Policy


8.1. We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date indicated at the top of the policy.


9. Contact Us


9.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


Email: cs.team@availpharmacy.co.uk

Phone: 01926 839825
Address: Unit B, Coventry Road, Kenilworth, England, CV8 2FD

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