Delivery Terms and Conditions

1. General Delivery Information

Orders are dispatched once full payment has been received and successfully processed. Please ensure your payment details are accurate to avoid delays.

We work with trusted courier partners, including DPD, to ensure reliable delivery. Available shipping options, costs, and estimated delivery times will be clearly displayed at checkout before you complete your order.

2. Delivery Charges

Delivery charges may vary depending on the size, weight, and destination of your order. The applicable delivery cost will be shown during checkout.

3. Delivery Times

We aim to dispatch all orders placed before 2:30 pm, Monday to Friday, on the same day. Orders placed after this cut-off will be processed on the next working day. During peak periods, please allow an additional 1-2 working days for processing.

Delivery times are calculated from the date of dispatch, not the date of order, and may vary depending on the delivery option chosen at checkout. While we strive to meet these estimates, delivery dates are not guaranteed.

We are not responsible for delays outside our control, including but not limited to courier delays, strikes, extreme weather, or other unforeseen events.

If your order is not delivered within 30 days of order confirmation, you have the right to cancel your order and receive a full refund, as per your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4. Non-Delivery

If your order has not arrived within the expected delivery window, please reach out to our support team at cs.team@availpharmacy.co.uk.

We will investigate the issue and provide a resolution as quickly as possible. If your parcel is confirmed as lost, you may be eligible for a replacement or a full refund, depending on the circumstances.

5. PO Box and Restricted Addresses

We are unable to deliver to PO Box addresses or to certain restricted areas, including some remote locations. If we are unable to deliver to your address, we will notify you and provide alternative solutions where possible.

6. Pharmacy (P-line) Orders

Pharmacy items (pharmacy medications) require approval by our pharmacist before despatch. If your order includes such items, please allow 1 working day for processing, as our pharmacists carefully review each order to ensure it is appropriate for you. You may be contacted for further information or to discuss alternative treatments. In some instances, we may need to cancel your order if the item is deemed unsuitable for you.

7. International Delivery

Currently, we are unable to fulfil orders for delivery outside of the United Kingdom.

8. Delivery Confirmation

Upon dispatch of your order, you will receive a confirmation email containing tracking details for your parcel (where applicable).

Please check the details carefully and contact us immediately if there is any discrepancy.

9. Risk of Loss

Once your order has been dispatched, the risk of loss or damage to the products passes to you. We strongly recommend inspecting all items upon delivery and notifying us of any damage, loss, or discrepancy within 7 days of receipt to ensure a prompt resolution.

10. Failure to Receive the Order

If you fail to accept delivery, or if the delivery cannot be completed due to an incorrect or incomplete address provided by you, we reserve the right to charge an additional fee for redelivery or, in some cases, cancel the order entirely.

If your parcel is returned to us due to failed delivery attempts, refusal to accept, or an incorrect address, we reserve the right to deduct the delivery fee and any return fee charged by our courier from your refund.

11. Returns and Refunds

If you are not satisfied with your order, please refer to our Returns and Refunds Policy for instructions on how to return items and request a refund. Please note that certain items, including pharmacy medications, may not be eligible for return or refund unless they are faulty or damaged, in compliance with health and safety regulations.