Delivery Terms and Conditions

1. General Delivery Information

All orders will be dispatched only after payment has been successfully processed and received. Please ensure that your payment details are correct to avoid any delays.

We use reputable couriers, including DPD, for delivery services. The available delivery options, together with the associated costs and estimated delivery times, will be clearly displayed at the checkout page prior to the completion of your order.

2. Delivery Charges

Delivery charges may vary depending on the size, weight, and destination of your order. The applicable delivery cost will be shown during checkout.

3. Delivery Times

We aim to dispatch all orders within 1-2 business days. Delivery times will depend on the delivery option chosen at checkout. While we make every effort to ensure timely delivery, delivery dates are estimates and are not guaranteed.

We are not liable for any delays caused by circumstances outside our control, including but not limited to strikes, adverse weather conditions, or any issues experienced by the delivery provider.

If we fail to deliver within the estimated time or 30 days from order confirmation, you are entitled to a full refund, as per your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4. Non-Delivery

If your order has not arrived within the expected delivery time frame, please contact us at cs.team@availpharmacy.co.uk.

We will investigate the issue and work to resolve it as quickly as possible. In cases where the parcel is lost or undelivered, we will offer either a replacement or refund.

5. PO Box and Restricted Addresses

We are unable to deliver to PO Box addresses or to certain restricted areas, including some remote locations. If we are unable to deliver to your address, we will notify you and provide alternative solutions where possible.

6. Pharmacy (P-line) Orders

Pharmacy items (PMED products), require approval by our pharmacist before dispatch. If your order includes such items, additional processing time may be required. You may be contacted for further information, or to discuss alternative treatments. In some instances, we may need to cancel your order if the item is deemed unsuitable for you.

7. International Delivery

Currently, we are unable to fulfil orders for delivery outside of the United Kingdom.

8. Delivery Confirmation

Upon dispatch of your order, you will receive a confirmation email containing tracking details for your parcel (where applicable).

Please check the details carefully and contact us immediately if there is any discrepancy.

9. Risk of Loss

Once your order has been dispatched, the risk of loss or damage to the products is transferred to you, as the recipient. We strongly recommend that you inspect all items upon delivery and notify us of any damage or discrepancy within 7 days of receipt.

10. Failure to Receive the Order

If you fail to accept delivery or if delivery cannot be completed due to an incorrect or incomplete address provided by you, we reserve the right to charge an additional fee for redelivery or to cancel the order entirely.

If the parcel is returned to us due to failed delivery attempts, refusal to accept, or an incorrect address, we reserve the right to deduct the cost of the return fee charged by DPD from your refund.

11. Returns and Refunds

If you are dissatisfied with your order, please refer to our Returns and Refunds policy for instructions on how to proceed with returning items and obtaining a refund. Please note that certain items, such as pharmacy medicines, may not be eligible for return or refund unless they are faulty or damaged.