1. General Delivery Information

Orders are dispatched once full payment has been received and successfully processed. Please ensure your payment details are accurate to avoid delays.

We work with trusted delivery partners to provide reliable delivery services across the United Kingdom. Available shipping options, delivery charges, and estimated delivery times will be clearly displayed at checkout before you complete your order.

Click here to see our most up to date shipping methods.

We are closed on bank holidays and therefore do not dispatch or process orders on bank holidays.

In certain circumstances, including periods of exceptionally high temperatures, we may temporarily delay the dispatch of certain products where heat exposure could affect product quality or safety. This is to ensure all products are supplied in accordance with applicable regulations and storage requirements.

2. Delivery Charges

Delivery charges will vary depending on the delivery option selected at checkout. All applicable delivery charges will be displayed before payment is completed.

3. Delivery Times

We aim to dispatch all orders placed before 2:30 pm, Monday to Friday, on the same day. However, we cannot guarantee same day dispatch as courier collection times may vary.

Orders placed after the cut-off time, on weekends, or on bank holidays will be processed on the next working day.

During peak periods, promotional events, or exceptionally busy times, please allow an additional 1–2 working days for processing.

Delivery timeframes are estimated from the date of dispatch and may vary depending on the delivery option selected at checkout. Delivery estimates are not guaranteed.

We are not responsible for delays outside our reasonable control, including but not limited to courier delays, industrial action, severe weather conditions, system failures, customs delays, or other unforeseen circumstances.

If your order is not delivered within 30 days of order confirmation, you have the right to cancel your order and receive a full refund in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4. Non-Delivery

If your order has not arrived within the expected delivery timeframe, please contact our support team at admin@availpharmacy.co.uk.

We will investigate the issue with the courier and aim to provide a resolution as quickly as possible. If your parcel is confirmed as lost, you may be eligible for a replacement or full refund depending on the circumstances.

5. PO Box and Restricted Addresses

We are unable to deliver to PO Box addresses or certain restricted or remote locations. If we are unable to fulfil delivery to your address, we will notify you and, where possible, offer an alternative solution or refund.

6. PMED’s Orders

PMED’s require additional checks and approval by our pharmacist(s) prior to dispatch.

Please allow our usual processing time of 1–2 working days, plus an additional 1 working day for pharmacist review. This allows our pharmacist(s) sufficient time to ensure the product is suitable and appropriate for you.

You may be contacted for additional information or to discuss alternative treatment options. In certain circumstances, we reserve the right to cancel orders if deemed clinically unsuitable.

7. International Delivery

Currently, we only deliver within the United Kingdom and are unable to fulfil international orders.

8. Delivery Confirmation

Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information where applicable.

Please review your delivery details carefully and contact us immediately if you identify any discrepancies.

9. Risk of Loss

Risk of loss or damage to products passes to you upon delivery to the address provided in your order.

Please inspect all items upon receipt and notify us within 7 days of delivery if any items are damaged, missing, or incorrect so we can resolve the issue promptly.

10. Failure to Receive the Order

If delivery cannot be completed due to an incorrect or incomplete address provided by you, or if you fail to accept delivery, we reserve the right to charge additional fees for redelivery.

If a parcel is returned to us following failed delivery attempts, refusal of delivery, or an incorrect address, and you request for the parcel to be resent, we reserve the right to charge an additional delivery fee before redispatching the order.

Any return fees incurred by us from the courier may also be deducted from any refund issued where applicable.

11. Returns and Refunds

If you are not satisfied with your order, please refer to our Returns and Refunds Policy for guidance on returning items and requesting a refund.

Please note that certain products, including pharmacy medications, cannot be returned unless faulty, damaged, or supplied incorrectly, in accordance with applicable health and safety regulations.