Travel Vaccination Clinic

Cancellation Policy

1. Introduction These Terms and Conditions ("Terms") govern the use of our online pharmacy appointment booking service ("Service"). By booking an appointment through our website, you agree to comply with these Terms. 2. Eligibility 2.1 You must be at least 16 years old to use this Service. 2.2 You must provide accurate and complete information when booking an appointment. 2.3 The Service is available only to residents of the United Kingdom. 3. Booking and Cancellations 3.1 Appointments are subject to availability and confirmation. 3.2 You may cancel or reschedule your appointment up to 48 hours before the scheduled time. 3.3 We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including staff availability and regulatory changes. 4. Fees and Payments 4.1 Some appointments may require payment, which must be made at the time of booking. 4.2 Payments are processed securely, and refunds will be issued in accordance with our refund policy. 4.3 Any applicable NHS exemptions or discounts must be declared at the time of booking. 5. Patient Responsibilities 5.1 You must provide truthful information about your medical history and current condition. 5.2 You must follow any instructions given by our healthcare professionals. 5.3 Failure to attend an appointment without prior notice may result in a cancellation fee or refusal of future bookings. 6. Data Protection and Privacy 6.1 We will collect and process your personal data in accordance with our Privacy Policy. 6.2 Your information will only be used for providing the booked service and any necessary follow-ups. 7. Limitation of Liability 7.1 We are not liable for any delays, disruptions, or failures in the Service due to circumstances beyond our control. 7.2 The Service is not a substitute for emergency medical care. If you require urgent medical attention, please contact NHS on 999, 111 or visit A&E. 8. Amendments to Terms 8.1 We may update these Terms from time to time. The latest version will always be available on our website. 8.2 Continued use of the Service after changes to the Terms constitutes acceptance of the updated Terms. By booking an appointment, you confirm that you have read, understood, and agreed to these Terms and Conditions.